Back one level
Utility Billing One-Time Payment - Frequently Asked Questions

 

Q: What is the One-Time Payment service?
A: This allows you to make a payment on your City of Everett Utility account. All payments made after 9 p.m. PST will be processed the next business day.  Please allow up to 3 to 5 business days for your payment to be reflected on your account.  Payments over $5,000 cannot be processed online.  IMPORTANT:  If your services are in the process of being shut off you CANNOT use this service as a method of preventing it, payment needs to be made in person or via phone.  Please pay at the Utility Billing office located at 3101 Cedar St., Everett, WA 98201 or over the phone at 425-257-8999 Monday through Friday between the hours of 8 a.m. and 5 p.m.

Q: What is required to make a utility bill payment using the One-Time Payment service?
A: See below:

  • Your computer must have an operating system and web browser that is supported by this service (see "What browsers and operating systems (OS) are supprted" below)
  • You will need your City of Everett Utility account number, customer number, and house number of the service address.
  • You will be presented with a payment amount that will reflect the amount due on your current bill.  You will need to enter an amount if you want to pay an amount other than the amount due.
  • You will need to choose what payment method you will be using. 
  • You will need to enter your name, address, phone number, and valid email address.
  • You will enter your bank account or credit card information.
  • You will be given an opportunity to review everything you've entered and change anything if necessary.
  • You will then submit the payment and receive your payment confirmation reference ID.

You will need to enter this information each time you make a payment using the One-Time payment service. We recommend that you enroll in the City of Everett Utility Billing Online Bill Pay service at http://COEU.inetbiller.com to avoid having to re-key this information each time you make a payment.

Q: Is there a service charge for using the One-Time Payment service?
A: Not at this time.

Q: Is there a limit to the amount I can pay online?
A: Yes, any payments over $5,000 cannot be processed online.

Q: Will you send me a confirmation of my payment?
A: Yes, an email confirmation will be sent to a valid email address you provide.

Q: What is the refund process?
A: Refund requests should be directed toward the city department receiving the payment. Refunds may take 2 to 3 weeks to process and must comply with the refund policy of the city department in receipt of the payment.

Q: How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
A: The One-Time Payment service uses the following security features:

  • SSL: This service uses SSL (Secure Sockets Layer) that ensures your connection and information is secure.
  • Encryption: This service strictly enforces 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
  • Automatic sign out: This service automatically signs you out after 20 minutes of inactivity.

Q: How do I know when a secure session has been created?
A: Most of the supported browsers will give you a message box stating when you are going into a secure session. For instance, in Internet Explorer, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http://) in standard, non-secure mode and with (https://) in secure mode. The 's' in 'https' stands for secure.

Q: What web browsers and operating systems (OS) are supported?
A: This service uses 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, it is strongly recommend that you use one of the supported browsers listed below.

Supported Web Browsers                          Supported OS
Microsoft Internet Explorer 8.0 or newer      MS XP SP2 or SP3
Apple Safari 5.1 or newer                           Windows Vista
Mozilla Firefox 6.0 or newer                       Windows 7
Google Chrome 11.0 or newer                    Mac OS X 10.5, 10.6.3, 10.7
AOL 10.1 or newer

Q: Why are only some versions of browsers supported?
A: To help ensure that your confidential financial information is protected in transit, messages are encrypted between your browser and the One-Time Payment service. Some browser versions do not support the needed levels of encryption.

Q: What are my obligations to help secure my transactions with One-Time Payment service?
A: You are responsible for not giving out your bank account information, bank routing information, or City of Everett Utility account information. You also must be sure that you are using an appropriate browser.  Be sure to close your browser immediately after you are finished transacting your payment(s).  For more details, please click City of Everett E-Commerce Terms and Conditions

Q: Do you accept credit card or debit card payments?
A: Yes we accept VISA or MasterCard, credit cards or debit cards.  Debit cards are processed the same as credit cards.

Q: How can I contact Customer Service if I have questions or problems with the One-Time Payment service?
A: Please contact us at 425-257-8999, Monday through Friday, 8:00 AM to 5:00 PM PST or email us at UtilityBilling@everettwa.gov

calendar Getting to Everett SiteMap Legal Stuff Community Movies Experience Everett  
Back to main site