Q: Will you send me a confirmation of my payment?
A: Yes, an email confirmation will be sent to a valid email address you provide.
Q: What is the refund process?
A: Refund requests should be directed toward the city department receiving the payment. Refunds may take 2 to 3 weeks to process and must comply with the refund policy of the city department in receipt of the payment.
Q: How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
A: The One-Time Payment service uses the following security features:
- SSL: This service uses SSL (Secure Sockets Layer) that ensures your connection and information is secure.
- Encryption: This service strictly enforces 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
- Automatic sign out: This service automatically signs you out after 20 minutes of inactivity.
Q: How do I know when a secure session has been created?
A: Most of the supported browsers will give you a message box stating when you are going into a secure session. For instance, in Internet Explorer, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http://) in standard, non-secure mode and with (https://) in secure mode. The 's' in 'https' stands for secure.
Q: What web browsers and operating systems (OS) are supported?
A: This service uses 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, it is strongly recommend that you use one of the supported browsers listed below.
Supported Web Browsers Supported OS
Microsoft Internet Explorer 8.0 or newer MS XP SP2 or SP3
Apple Safari 5.1 or newer Windows Vista
Mozilla Firefox 6.0 or newer Windows 7
Google Chrome 11.0 or newer Mac OS X 10.5, 10.6.3, 10.7
AOL 10.1 or newer
Q: Why are only some versions of browsers supported?
A: To help ensure that your confidential financial information is protected in transit, messages are encrypted between your browser and the One-Time Payment service. Some browser versions do not support the needed levels of encryption.
Q: What are my obligations to help secure my transactions with One-Time Payment service?
A: You are responsible for not giving out your bank account information, bank routing information, or City of Everett Utility account information. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please click City of Everett E-Commerce Terms and Conditions
Q: Do you accept credit card or debit card payments?
A: Yes we accept VISA or MasterCard, credit cards or debit cards. Debit cards are processed the same as credit cards.
Q: How can I contact Customer Service if I have questions or problems with the One-Time Payment service?
A: Please contact us at 425-257-8999, Monday through Friday, 8:00 AM to 5:00 PM PST or email us at UtilityBilling@everettwa.gov